Flight 686 dec 26 2015 My partner & i have been explained to the incorrect transfer terminal gate in charlotte on airplane about to freeport as opposed to nassau. I went to flight attendant guiding counter to explain flight. He looked at me amusing Once i mentioned nassau smirked hardly ever looked at my ticket to clarify Area This flight was an hour delayed so there was no rush.
Wanda also ordered a wheelchair for me as one particular had NOT been purchased Although I'd asked for 1 when I bought my ticket.
To I don’t understand how Many of us seeking to get this resolved. I used to be so frustrated and about to surrender
There's a middle aged African American lady with a short hair Minimize and Eyeglasses at your Philadelphia Airport location who refused to present me her entire title when I requested it as a consequence of her despicable Frame of mind. She lastly informed me her identify was “D†and hid her identify badge as she mentioned this. “D†does not are worthy of a occupation in client service and especially not in the top notch check in location wherever I encountered her. As I rushed earlier the long TSA line to the self service ticketing counter with only 40 minutes until finally my flight departed I had been happy to see there was a free of charge kiosk. I started to retrieve my reservation and halfway by this method “D†walked as many as me and reported “This is often for top notch travellers only†I appeared up with the display perplexed mainly because there wasn’t any indicator or indicator the kiosks were firstclass kiosks and In addition I wondered how “D†knew I used to be or was not first class and why she would make these kinds of an assumption. I replied “Justification me?†“D†condescendingly mentioned “These kiosks are for top quality travellers onlyâ€.
Walberg changed my seats.I believe the staff inUS air is rather rude And that i don’t desire to travel any longer
I have attempted, without having accomplishment to succeed in your shopper service Division. I misread the flight time on your flight 3530 and need to vary it. I tried calling inside of five minutes of reserving this flight but have had no response.
.Stephanie,a supervisor was extremely impolite and one other agent informed me ifI wished to go t oMonterey earlier I should take a taxi.the agent didn't gave me the seats that special assistant had specified me due to my disability Ifound immediately after my third attempt Darlene
My wife and I flew additional resources on AA266 Feb 5 from Lihue to L.A. We experienced compensated for bulk head seats (8A,8B). We got 12A and 12B rather. The desk mentioned it had been to equilibrium the airplane for takeoff thanks to vacant seats and that we would be returned to 8A and 8B inside the air.
On Dec. fifth my wife, Tamar and friends Keith and Janet Burd and I have been returning from a seven working day cruise on Celebrity Cruise Lines. We have been scheduled to return from Miami to Louisville, KY by way of Charlotte on American flight 2448 at one:00 P.M.The flight was delayed and we were at risk of lacking our connecting flight outside of Charlotte. The ticket agent assured us that we might have plenty of time to generate the link in Charlotte. Nicely, the flight acquired later on and later on plus the ticket agent then informed us that we must make any connecting flight variations in Charlotte. After the airplane at last arrived and all passengers boarded, there was An additional hold off because of mechanical difficulties. Then, the flight was cancelled and we had been advised to return to the gate exactly where an agent would rebook us. All right so…..a hundred and fifty travellers with one particular agent !
contacting an actual man or woman at AA purchaser service is beside impossible. The Website checklist a cell phone number, which is for cargo and that only references a web site that is definitely no help at all.
I just got off the mobile phone with Connie Sanders in the DFW Business. I requested for her title simply because she was so kind and helpful to us. I have not often encountered anyone so helpful and caring. If all of your Reps can be like her you would have an exquisite airline.
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I had been distressed through the party — I'd drugs in that baggage, and was most anxious about acquiring it sent.
I planned to have a minute to contact out the superb purchaser service Connie Sanders within your Dallas Business office gave my wife and I in an exceptionally annoying problem. Connie went earlier mentioned and outside of to ensure we were cared for and her volume of awareness to restoring our issues stuffed day was remarkable, she one handedly restored my faith inside your Corporation and she or he warrants congratulations for your work that she does.